Delivering satisfaction and service quality : a customer-based approach for libraries
by
Hernon, Peter
Title
:
Delivering satisfaction and service quality : a customer-based approach for libraries
Author
:
Hernon, Peter
Whitman, John R.
ISBN
:
9780838907894
Personal Author
:
Hernon, Peter
Publication Information
:
London : America Library Association, 2001.
Physical Description
:
xiv, 181 p. ; 28 cm.
Subject Term
:
Reference services (libraries) -- United States -- Management.
Consumer satisfaction -- United States.
Added Author
:
Whitman, John R.
| Library | Item Barcode | Material Type | Shelf Number |
|---|
| Perpustakaan Kuala Lumpur | 39292004133319 | Adult Non-fiction Book | 025.52/HER |