Do the right thing : How dedicated employees create loyal customerd and large profits
by
Parker, James F. (James Francis) 1947-
Title
:
Do the right thing : How dedicated employees create loyal customerd and large profits
Author
:
Parker, James F. (James Francis) 1947-
ISBN
:
9780132343343
Personal Author
:
Parker, James F. (James Francis) 1947-
Publication Information
:
Upper Saddle River, New Jersey : Wharton school, c2008.
Physical Description
:
ix, 263p. ; 21 cm.
General Note
:
Includes index.
Subject Term
:
Southwest Airlines Co. -- Management
Airlines -- United States -- Management
Customer relations -- United States
Customer services -- United States