Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world
by
Blackshaw, Pete
Title
:
Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world
Author
:
Blackshaw, Pete
ISBN
:
9780385522724
Personal Author
:
Blackshaw, Pete
Edition
:
1st ed.
Publication Information
:
New york : Doubleday, c2008.
Physical Description
:
193 p. ; 21 cm.
General Note
:
Includes index.
Subject Term
:
Consumer satisfaction
Customer relations
Organizational effectiveness
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004164343 | Adult Bussiness & Economic (openshelf) | 658.812/BLA | Economy & Business |