Human Sigma : Managing the employee-customer encounter
by
Fleming, John H.
Title
:
Human Sigma : Managing the employee-customer encounter
Author
:
Fleming, John H.
ISBN
:
9781595620163
Personal Author
:
Fleming, John H.
Publication Information
:
New York : Gallup Press, c2007.
Physical Description
:
313 p. ; 23 cm.
Subject Term
:
Customer relations
Sale management
Consumer satisfaction
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul | 39292004162594 | Adult Non-fiction Book | 658.812/FLE | Being transferred between libraries |