Loyalty ruels! : how today's leaders build lasting relationships
by
 
Reichheld, Frederick F.

Title
: 
Loyalty ruels! : how today's leaders build lasting relationships

Author
: 
Reichheld, Frederick F.

ISBN
: 
9781578512058

Personal Author
: 
Reichheld, Frederick F.

Publication Information
: 
Boston Harvard Business School Press 2001

Physical Description
: 
xiii, 213 p. ; 24 cm.

General Note
: 
Includes bibliographical references and index

Subject Term
: 
Customer loyalty
 
Customer relations
 
Employee loyalty


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292002086666Adult Reference658.812/REIBeing fixed/mended