The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
by
Price, Bill
Title
:
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
How to liberate your customers from customer service, keep them happy and control costs
Author
:
Price, Bill
David Jaffe
ISBN
:
9780470189085
Personal Author
:
Price, Bill
Publication Information
:
San Francisco : Jossey-Bass, c2008.
Physical Description
:
xviii, 311 p. ; 24 cm.
Subject Term
:
Consumer satisfaction
Services industries -- Customer services
Services industries -- Management
Customer services -- Management
Added Author
:
David Jaffe