A complaint is a gift : Recovering customer loyalty when things go wrong
by
Barlow, Janelle, 1943-
Title
:
A complaint is a gift : Recovering customer loyalty when things go wrong
Author
:
Barlow, Janelle, 1943-
Molle
ISBN
:
9781576755822
Personal Author
:
Barlow, Janelle, 1943-
Publication Information
:
San Francisco : Berrett-Koehler Publishers, c2008.
Physical Description
:
ix, 287p. ; 23 cm.
Subject Term
:
Consumer complaints
Customer services
Added Author
:
Molle
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul | 39292004170792 | Adult Non-fiction Book | 658.8343/BAR | Open shelf |