A complete and balanced service scorecard : creating value through sustained performance improvement
by
Tyagi, Rajesh K.
Title
:
A complete and balanced service scorecard : creating value through sustained performance improvement
Author
:
Tyagi, Rajesh K.
Gupta, Praveen
ISBN
:
9780131986008
Personal Author
:
Tyagi, Rajesh K.
Publication Information
:
New Jersey : Pearson Education, c2008.
Physical Description
:
xxv, 292 p. ; 24 cm.
General Note
:
Includes index.
Subject Term
:
Service industries -- Management.
Performent -- Measurement.
Customer services
Total quality management
Added Author
:
Gupta, Praveen
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004177345 | Adult Bussiness & Economic (openshelf) | 658.3125/TYA | Economy & Business |