The quality library : a guide to staff-driven improvement, better efficiency and happier customers
by
Laughlin, Sara
Title
:
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
American Library Association Series
Author
:
Laughlin, Sara
Wilson , Ray W.
ISBN
:
9788184082463
Personal Author
:
Laughlin, Sara
Publication Information
:
New Delhi : Indiana publishing, c2009.
Physical Description
:
144 p. ; 28 cm.
Series
:
American Library Association Series
Subject Term
:
Total quality management -- United States
Library planning -- United States
Customer services -- United States
Libray administration -- United States
Added Author
:
Wilson , Ray W.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004179705 | Adult Non-fiction Book | 025.1/LAU | Open shelf |