101 ways to improve customer service : Training, tools, tips, & techniques
by
 
Ukens, Lorraine L.

Title
: 
101 ways to improve customer service : Training, tools, tips, & techniques
 
One hundred and one ways to improve customer service

Author
: 
Ukens, Lorraine L.

ISBN
: 
9780787982003

Personal Author
: 
Ukens, Lorraine L.

Publication Information
: 
San Francisco : Pfeiffer/John Wiley & Sons, c2007.

Physical Description
: 
xxiv, 366p. ; 28 cm.

General Note
: 
Includes CD/DVD

Subject Term
: 
Customer services
 
Employees -- Training of


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292004178831Adult Reference(R)658.812/UKEReference Material