Customer relationship management
by
 
Anton, Dr. Jon

Title
: 
Customer relationship management

Author
: 
Anton, Dr. Jon
 
Petouhoff, Dr. Natalie L.

ISBN
: 
9780130990693

Personal Author
: 
Anton, Dr. Jon

Edition
: 
2nd

Publication Information
: 
New Jersey : Prentice Hall 2002

Physical Description
: 
xviii, 254 p. ; 24 cm.

General Note
: 
Includes index

Subject Term
: 
Customer relations - Management

Added Author
: 
Petouhoff, Dr. Natalie L.