Business process mapping : improving customer satisfaction
by
Jacka, J. Mike
Title
:
Business process mapping : improving customer satisfaction
Author
:
Jacka, J. Mike
ISBN
:
9780470444580
Personal Author
:
Jacka, J. Mike
Edition
:
2nd ed.
Publication Information
:
New Jersey : John Wiley & Sons, c2009.
Physical Description
:
322 p. ; 24 cm.
General Note
:
Includes index.
Subject Term
:
Consumer satisfaction
Customer relations
Reengineering (Management)
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004194280 | Adult Bussiness & Economic (openshelf) | 658.812/JAC | Checked Out |