Contact US! trainer's manual : call center English skills
by
Lockwood, Jane.
Title
:
Contact US! trainer's manual : call center English skills
Author
:
Lockwood, Jane.
McCarthy, hayley
ISBN
:
9780521124737
Personal Author
:
Lockwood, Jane.
Publication Information
:
Cambridge : Cambridge University Press, 2010.
Physical Description
:
116p. : ill. (some col.) ; 30 cm.
General Note
:
Include 1 CD
Subject Term
:
English language -- Study and teaching -- Foreign speakers.
English language -- Business English.
English language -- spoken English
Call center agents -- Language
Added Author
:
McCarthy, hayley
| Library | Item Barcode | Material Type | Shelf Number |
|---|
| Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul | 39292004272795 | Adult Reference | (R)428.34071/LOC |
| Perpustakaan Kuala Lumpur, Cawangan Setiawangsa | ACQ339984 | Adult Non-fiction Book | XX(135627.2) |