Quality management for IT services : perspectives on business and process performance
by
Praeg, Claus-Peter, 1973-
Title
:
Quality management for IT services : perspectives on business and process performance
Author
:
Praeg, Claus-Peter, 1973-
Spath, Dieter
ISBN
:
9781616928896
Publication Information
:
Hershey, PA : Business Science Reference, c2010.
Physical Description
:
xiv, 332 p. : ill. ; 28 cm.
Abstract
:
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Subject Term
:
Information technology -- Management.
Information technology -- Quality control
Added Author
:
Praeg, Claus-Peter, 1973-
Spath, Dieter
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004210969 | Adult Reference | (R)004.0684/QUA | Reference Material |
| Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail | 39292004231339 | Adult Reference | (R)004.0684/QUA | Reference Material |