The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by
Soudagar, Reza
Title
:
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author
:
Soudagar, Reza
Iyer, Vinay
Hildebrand, Volker
ISBN
:
9780071786973
Personal Author
:
Soudagar, Reza
Publication Information
:
New York : McGraw-Hill, c2012.
Physical Description
:
xxvi, 292 p. : ill. ; 24 cm.
Subject Term
:
Consumer satisfaction.
Customer relations management
Customer services - Technological innovations
Management and Business Studies
Added Author
:
Iyer, Vinay
Hildebrand, Volker
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004258290 | Adult Bussiness & Economic (openshelf) | 658.812/SOU | Economy & Business |