Uncommon service : how to win by putting customers at the core of your business
by
Frei, Frances
Title
:
Uncommon service : how to win by putting customers at the core of your business
Author
:
Frei, Frances
Morriss, Anne
ISBN
:
9781422133316
Personal Author
:
Frei, Frances
Publication Information
:
Boston, Mass. : Harvard Business Review Press, c2012.
Physical Description
:
247 p. : ill. ; 24 cm.
Subject Term
:
Customer relations.
Customer services.
Service industries - Management
Added Author
:
Morriss, Anne
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004250910 | Adult Bussiness & Economic (openshelf) | 658.812/FRE | Checked Out |