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The customer delight principle

by

Vavra, Terry

Title

:

The customer delight principle

Author

:

Vavra, Terry

ISBN

:

9780658010040

Personal Author

:

Vavra, Terry

Publication Information

:

USA : McGraw-Hill 2001

Physical Description

:

xiv, 192 p. ; 23 cm.

General Note

:

Includes index

Subject Term

:

Consumer satisfaction

Success in business