10 steps to successful customer service
by
Kamin, Maxine.
Title
:
10 steps to successful customer service
Author
:
Kamin, Maxine.
ISBN
:
9781562865900
Personal Author
:
Kamin, Maxine.
Publication Information
:
Alexandria, VA : American Society for Training and Development, 2010.
Physical Description
:
170 p. ; 23 cm.
Abstract
:
Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.
Subject Term
:
Customer services.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004217063 | Adult Non-fiction Book | 338.761/KAM | Open shelf |