Service failure : the real reasons employees struggle with customer service and what you can do about it
by
Toister, Jeff.
Title
:
Service failure : the real reasons employees struggle with customer service and what you can do about it
Author
:
Toister, Jeff.
ISBN
:
9780814431993
Personal Author
:
Toister, Jeff.
Publication Information
:
New York : American Management Association, 2013.
Physical Description
:
v, 202 p. ; 23 cm.
General Note
:
Includes index.
Subject Term
:
Customer services.
Customer relations.
Employees -- Training of.
| Library | Item Barcode | Material Type | Shelf Number |
|---|
| Perpustakaan Kuala Lumpur | 39292004284936 | Adult Non-fiction Book | 658.812 /TOI |
| Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail | 39292004301716 | Adult Non-fiction Book | 658.812/TOI |