Managing and motivating contact center employees
by
Carlaw, Malcolm ... (et al.).
Title
:
Managing and motivating contact center employees
Author
:
Carlaw, Malcolm ... (et al.).
ISBN
:
9780071388887
Personal Author
:
Carlaw, Malcolm ... (et al.).
Publication Information
:
New York McGraw-Hill 2003
Physical Description
:
xvii, 297 p. ; 23 cm.
General Note
:
Includes index
Subject Term
:
Call centers - Personnel management
Customers services - Managment
Employee motivation
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292002750840 | Adult Non-fiction Book | 658.812/MAN | Checked Out |