Successful service operations management
by
 
Metters, Richard

Title
: 
Successful service operations management

Author
: 
Metters, Richard
 
King-Metters, Kathryn
 
Pullman, Madeleine

ISBN
: 
9780324135565

Personal Author
: 
Metters, Richard

Publication Information
: 
Australia Thomson South-Western 2003

Physical Description
: 
xix, 374 p. ; 25 cm.

General Note
: 
Includes bibliographical references and index, CD

Subject Term
: 
Customer services - Management
 
Customer services - Management - Case studies

Added Author
: 
King-Metters, Kathryn
 
Pullman, Madeleine


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292002606307Adult Reference(R) 658.812/METReference Material