Superior customer value : strategies for winning and retaining customers
by
Weinstein, Art
Title
:
Superior customer value : strategies for winning and retaining customers
Author
:
Weinstein, Art
ISBN
:
9781439861288
Personal Author
:
Weinstein, Art
Edition
:
3rd ed.
Publication Information
:
Boca Raton, FL : CRC Press, c2012.
Physical Description
:
xvii, 301 p. : ill. ; 25 cm. + 2 videodiscs (4 3/4 in.)
Subject Term
:
Customer services -- Management.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004338896 | Adult Bussiness & Economic (openshelf) | 658.812/WEI | Economy & Business |