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Buiding great customer experiences

by

Shaw, Colin

Title

:

Buiding great customer experiences

Author

:

Shaw, Colin

Ivens, John

ISBN

:

9780333990131

Personal Author

:

Shaw, Colin

Publication Information

:

New York : Palgrave Macmillan, 2002

Physical Description

:

xvi, 224 p. ; 24 cm.

General Note

:

Includes bibliographical references and index

Subject Term

:

Customer services

Consumer satisfaction

Experience

Added Author

:

Ivens, John