Service operations management : improving service delivery
by
Johnston, Robert, 1953-
Title
:
Service operations management : improving service delivery
Author
:
Johnston, Robert, 1953-
Clark, Graham, 1949-
Shulver, Michael
ISBN
:
9780273740483
Personal Author
:
Johnston, Robert, 1953-
Edition
:
4th ed.
Publication Information
:
Harlow, England : Pearson, 2012.
Physical Description
:
462p. : ill ; 27cm
Subject Term
:
Service industries -- Management.
Added Author
:
Clark, Graham, 1949-
Shulver, Michael
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Jabatan | 39292004283155 | Adult Non-fiction Book | 658/JOH | Open shelf |