The customer service solution : managing emotions, trust, and control to win your customer's business
by
Dasu, Sriram
Title
:
The customer service solution : managing emotions, trust, and control to win your customer's business
Author
:
Dasu, Sriram
Chase, Richard B.
ISBN
:
9780071809931
Personal Author
:
Dasu, Sriram
Publication Information
:
New York : McGraw-Hill, [2013]
Physical Description
:
xvi, 223 p. : ill. ; 24 cm
Subject Term
:
Customer relations.
Customer services.
Service industries - Management
Added Author
:
Chase, Richard B.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur | 39292004381064 | Adult Bussiness & Economic (openshelf) | 658.812/DAS | Economy & Business |