The customer services workbook
by
 
Lake, Neville

Title
: 
The customer services workbook

Author
: 
Lake, Neville
 
Itickey, Kristen

ISBN
: 
9780749437893

Personal Author
: 
Lake, Neville

Publication Information
: 
London : Kogan Page, 2002

Physical Description
: 
223 p. ; 10 cm

General Note
: 
Includes CD

Subject Term
: 
Customer relations

Added Author
: 
Itickey, Kristen