The enemy within: Actions that self-destruct companies, customer service & jobs
by
Buchanan, Richard W.
Title
:
The enemy within: Actions that self-destruct companies, customer service & jobs
Author
:
Buchanan, Richard W.
ISBN
:
9789831364864
Personal Author
:
Buchanan, Richard W.
Publication Information
:
Kuala Lumpur: Synergy Books International, 2003
Physical Description
:
vi, 247 p. 21cm
Subject Term
:
Customer Service-Quality control