Driven to delight : delivering world-class customer experience the Mercedes-Benz way
by
 
Michelli, Joseph A.

Title
: 
Driven to delight : delivering world-class customer experience the Mercedes-Benz way

Author
: 
Michelli, Joseph A.

ISBN
: 
9789814660594

Personal Author
: 
Michelli, Joseph A.

Publication Information
: 
New York : McGraw-Hill Education, 2016

Physical Description
: 
xvii, 282 p. : ill. ; 24 cm

Subject Term
: 
Mercedes automobiles
 
Automobile industry and trade -- Germany -- Management
 
Automobile industry and trade -- Customer services -- Germany
 
Automobile industry and trade -- Management


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Lembah Pantai39292004590377Adult Bussiness & Economic (openshelf)658 /MICEconomy & Business