The dark side of CRM : customers, relationships and management
by
Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel
Title
:
The dark side of CRM : customers, relationships and management
Author
:
Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel
Simkin, Lyndon
Canhoto, Ana Isabel.
ISBN
:
9781138803312
Personal Author
:
Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel
Publication Information
:
Abingdon, Oxon ; New York, NY : Routledge, 2016.
Physical Description
:
xviii, 303 pages ; 24 cm
Subject Term
:
Customer relations -- Management.
Added Author
:
Simkin, Lyndon
Canhoto, Ana Isabel.
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Jabatan | 39292004572701 | Adult Reference | (R)658.812/DAR | Reference Material |