Managing Services : Using Technology to Create Value
by
 
Davis , Mark M.

Title
: 
Managing Services : Using Technology to Create Value

Author
: 
Davis , Mark M.

Personal Author
: 
Davis , Mark M.

Publication Information
: 
new York : Mc Graw Hill, 2003

Physical Description
: 
443 p. ; 26 cm +Computer Optical Disc (4 3/4)"

General Note
: 
Includes index

Subject Term
: 
Service Industries - Technological Innovations - Management
 
Value analysis (Cost control)
 
Customer relations - Management


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292002614566Adult Reference(R) 658/DAVReference Material