Measuring customer service effectiveness
Title
: 
Measuring customer service effectiveness

ISBN
: 
9780566085383

Publication Information
: 
England : Ashgate Publishing Limited, 2005

Physical Description
: 
160p. ; ill. 24 cm

General Note
: 
Includes index

Subject Term
: 
Customer services -- quality control
 
Customer services -- evaluation
 
Customer services - Management


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292004004982Adult Reference(R)658.812/COOReference Material