Balanced scorecard step-by-step for government and nonprofit agencies
by
Niven, Paul R.
Title
:
Balanced scorecard step-by-step for government and nonprofit agencies
Author
:
Niven, Paul R.
ISBN
:
9780471423287
Personal Author
:
Niven, Paul R.
Publication Information
:
New Jersey : John Wiley & Sons, Inc. , 2003
Physical Description
:
305 p. ; 24 cm
Subject Term
:
Total quality management in government
Administrative agencies - Management - Evaluation
Nonprofit organizations - Management - Evaluation
Benchmarking (Management)
Performance standards
Organizational effectiveness - Measurement