The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
by
Flusss, Donna
Title
:
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Author
:
Flusss, Donna
ISBN
:
9780814472569
Personal Author
:
Flusss, Donna
Publication Information
:
New York : Amacom , 2005.
Physical Description
:
222 p. ; 24 cm.
Subject Term
:
Call centers - Management
Call centers - Computer network resources
Customer services - Management