The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
by
 
Flusss, Donna

Title
: 
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

Author
: 
Flusss, Donna

ISBN
: 
9780814472569

Personal Author
: 
Flusss, Donna

Publication Information
: 
New York : Amacom , 2005

Physical Description
: 
222 p. ; 24 cm

Subject Term
: 
Call centers - Management
 
Call centers - Computer network resources
 
Customer services - Management


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Jabatan39292004063208Adult Non-fiction Book658.812/FLUOpen shelf