Service strategy: management moves for customer results
by
 
Horovitz, Jacques

Title
: 
Service strategy: management moves for customer results

Author
: 
Horovitz, Jacques

ISBN
: 
9780273675839

Personal Author
: 
Horovitz, Jacques

Edition
: 
2nd ed.

Publication Information
: 
Harlow [England]: bPearson Education 2004

Physical Description
: 
xv, 205 p. : ill. ; 24 cm.

General Note
: 
Includes index

Subject Term
: 
Customer services -- Management
 
Consumer satisfaction
 
Customer relations

Added Author
: 
Horovitz, Jacques