Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
by
Heppell, Michael.
Title
:
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Author
:
Heppell, Michael.
ISBN
:
9780273707929
Personal Author
:
Heppell, Michael.
Publication Information
:
Harlow : Pearson Edu., 2006.
Physical Description
:
128 p. : ill.; 23.5 cm.
Subject Term
:
Customer services -- Management
Consumer satisfaction