When customers think we dont care : ending action that self-destruct companies, customers service and jobs
by
 
Buchanan, Richard W.

Title
: 
When customers think we dont care : ending action that self-destruct companies, customers service and jobs

Author
: 
Buchanan, Richard W.

ISBN
: 
9780074709306

Personal Author
: 
Buchanan, Richard W.

Publication Information
: 
New York : McGraw-Hill Books Company 2002

Physical Description
: 
viii, 288 p. ; 20 cm.

Subject Term
: 
Customer relations
 
Consumer satisfaction
 
Customer service


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292001782463Adult Non-fiction Book658.812/BUCBeing fixed/mended