The ultimate question : driving good profits and true growth
by
Reichheld, Fried
Title
:
The ultimate question : driving good profits and true growth
Author
:
Reichheld, Fried
ISBN
:
9781591397830
Personal Author
:
Reichheld, Fried
Publication Information
:
Boston, US : Harvard Business School Press, 2006.
Physical Description
:
xi, 211 p. ; 24 cm.
Subject Term
:
Customer relations
Consumer satisfaction
Customer loyalty
Employee motivation
| Library | Item Barcode | Material Type | Shelf Number | Status |
|---|
| Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail | 39292004053213 | Adult Non-fiction Book | 658.1554/REI | Open shelf |