Total access
by
McKenna, Regis
Title
:
Total access
Author
:
McKenna, Regis
ISBN
:
9781578512447
Personal Author
:
McKenna, Regis
Publication Information
:
New York Harvard Business School Press 2002
Physical Description
:
xv, 252 p. ; 25 cm.
General Note
:
Includes index
Subject Term
:
Customer services
Customer relations
Consumer satisfaction