Customer service delivery : research and best practice / Lawrence Fogli , editor
by
Fogli , Lawrence
Title
:
Customer service delivery : research and best practice / Lawrence Fogli , editor
Author
:
Fogli , Lawrence
ISBN
:
9780787976200
Edition
:
1st ed.
Publication Information
:
San Francisco : John Wiley Publishing , 2006.
Physical Description
:
316 p. ; 24 cm.
Subject Term
:
Customer services
Customer relations -- Management
Added Author
:
Fogli , Lawrence