Chocolates on the pillow aren't enough : reinventing the customer experience
by
Tisch, Jonathan M.
Title
:
Chocolates on the pillow aren't enough : reinventing the customer experience
Author
:
Tisch, Jonathan M.
ISBN
:
9780470043554
Personal Author
:
Tisch, Jonathan M.
Publication Information
:
Hoboken, N.J. : John Wiley & Sons, Inc., c2007.
Physical Description
:
xii, 256 p. ; 24 cm.
Subject Term
:
Hospitality industry -- Customer services
Hotels
Customer relations