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Driven to delight : delivering world-class customer experience the Mercedes-Benz way

Michelli, Joseph A.

2016

Perpustakaan Lembah Pantai

ISBN

9789814660594

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Automobile industry and trade -- Customer services -- Germany

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Living innovation : competing in the 21st century access economy

Mathe, Hervé

2016 2015

Perpustakaan Kuala Lumpur

ISBN

9789814719575

Excerpt:

Customer services

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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Value proposition design : how to create products and services customers want

Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan

2014

Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118968055

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Customer services - Management

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

The customer service solution : managing emotions, trust, and control to win your customer's

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Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

Curtin, Steve

2013

Perpustakaan Kuala Lumpur

ISBN

9780814432808

Excerpt:

Delight your customers : 7 simple ways to raise your customer service from ordinary to

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The customer rules : the 39 essential rules for delivering sensational service

Cockerell, Lee, author.

2013

Perpustakaan Kuala Lumpur

ISBN

9780770435608

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The customer rules : the 39 essential rules for delivering sensational service / Cockerell, Lee

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The business solution to poverty : designing products and services for three billion new customers

Polak, Paul. Warwick, Mal

2013

ISBN

9781609940775

Excerpt:

The business solution to poverty : designing products and services for three billion new customers /

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The death of corporate reputation : how integrity has been destroyed on Wall Street

Macey, Jonathan R., author

2013

Perpustakaan Kuala Lumpur

ISBN

9780133039702

Excerpt:

Financial institutions -- Customer services -- United States

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No thanks, I'm just looking : sales techniques for turning shoppers into buyers

Friedman, Harry J.

2012

Perpustakaan Kuala Lumpur

ISBN

9781118153406

Excerpt:

Customer services.

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The social media strategist : build a successful program from the inside out

Barger, Christopher.

2012

Perpustakaan Kuala Lumpur

ISBN

9780071768252

Excerpt:

Customer service.

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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Soudagar, Reza Iyer, Vinay Hildebrand, Volker

2012

Perpustakaan Kuala Lumpur

ISBN

9780071786973

Excerpt:

Customer services - Technological innovations

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Uncommon service : how to win by putting customers at the core of your business / Frei, Frances

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Customer service management training 101 : quick and easy techniques that get great results

Evenson, Renee, 1951-

2012

Perpustakaan Kuala Lumpur

ISBN

9780814417157

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Customer service management training 101 : quick and easy techniques that get great results /

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Key account management : tools and techniques for achieving profitable key supplier status

Cheverton, Peter.

2012

Perpustakaan Kuala Lumpur

ISBN

9780749463519

Excerpt:

Customer services.

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Service business development : strategies for value creation in manufacturing firms

Fischer, Thomas Gebauer, Heiko Fleisch, Elgar

2012

Perpustakaan Kuala Lumpur

ISBN

9781107022454

Excerpt:

Customer services.

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Superior customer value : strategies for winning and retaining customers

Weinstein, Art

2012

Perpustakaan Kuala Lumpur

ISBN

9781439861288

Excerpt:

Customer services -- Management.

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Superior customer value : strategies for winning and retaining customers

Weinstein, Art

2012

Perpustakaan Kuala Lumpur

ISBN

9781439861288

Excerpt:

Customer services -- Management.

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Lean library management : eleven strategies for reducing costs and improving customer services

Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

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Lean library management : eleven strategies for reducing costs and improving customer services /

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The power of Foursquare : 7 innovative ways to get customers to check in wherever they are

Gallo , Carmine

2011

Perpustakaan Kuala Lumpur

ISBN

9780071773171

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The power of Foursquare : 7 innovative ways to get customers to check in wherever they are /

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Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service

Brooks, Jeb Brooks, William T., 1945-

2011

Perpustakaan Kuala Lumpur

ISBN

9780071745048

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Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to

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The hidden power of your customers : four keys to growing your business through existing customers

Carroll, Becky, 1966-

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118018217

Excerpt:

Customer services -- Management

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Defusing the angry patron : a how-to-do-it manual for librarians

Rubin, Rhea Joyce, 1950-

2011

ISBN

9781555707316

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Customer services - United States

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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

Rickenbacher, Colleen A. Scannell, Edward E.

2010

ISBN

9780071745093

Excerpt:

, boosting problem-solving skills and improving customer service / Rickenbacher, Colleen A.

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How companies win : profiting from demand-driven business models no matter what business you're in

Kash, Rick Calhoun, David

2010

Perpustakaan Kuala Lumpur

ISBN

9780062000453

Excerpt:

Customer service -- Management

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Winning with customers: a playbook for B2B

Pigues, D. Keith Alderman, Jerry D.

2010

Perpustakaan Kuala Lumpur

ISBN

9780470547991

Excerpt:

Customer services -- Management

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Empowered : unleash your employees, energize your customers, transform your business

Bernoff, Josh. Schadler, Ted.

2010

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781422155639

Excerpt:

Customer services -- Technological innovations

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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The quality library : a guide to staff-driven improvement, better efficiency and happier customers

Laughlin, Sara Wilson , Ray W.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082463

Excerpt:

Customer services -- United States

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The quality library : A guide to staff-driven improvement, better efficiency, and happier customers

Laughlin, Sara 1949- Wilson, Ray W.

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur

ISBN

9780838909522

Excerpt:

Customer services -- United States

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The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

Perpustakaan Kuala Lumpur

ISBN

9780470189085

Excerpt:

The best service is no service : how to liberate your customers from customer service, keep them

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The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

The best service is no service : How to liberate your customers from customer service, keep them

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Do the right thing : How dedicated employees create loyal customerd and large profits

Parker, James F. (James Francis) 1947-

2008

ISBN

9780132343343

Excerpt:

Customer services -- United States

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Building a customer service culture : the seven service elements of customer success

Matinez, Mario. 1967-

2008

ISBN

9781593119362

Excerpt:

Building a customer service culture : the seven service elements of customer success / Matinez

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The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

The best service is no service : how to liberate your customers from customer service, keep them

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Salesforce.com for dummies

Wong, Tom Kao, Liz

2008

ISBN

9780470318126

Excerpt:

Customer relations -- Management

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The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

ISBN

9780470189085

Excerpt:

The best service is no service : How to liberate your customers from customer service, keep them

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The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

Price, Bill David Jaffe

2008

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780470189085

Excerpt:

The best service is no service : How to liberate your customers from customer service, keep them

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A complete and balanced service scorecard : creating value through sustained performance improvement

Tyagi, Rajesh K. Gupta, Praveen

2008

Perpustakaan Kuala Lumpur

ISBN

9780131986008

Excerpt:

Service industries -- Management.

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Services marketing : people, technology, strategy

Lovelock, Christopher Wirtz, Jochen

2007

Perpustakaan Jabatan

ISBN

9780132056762

Excerpt:

Customer services -- Marketing

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50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

Timm , Paul R. Timm, Paul R. 50 ways to win new customers.

2006

Perpustakaan Jabatan

ISBN

9789833246724

Excerpt:

Customer services

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Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

Heppell, Michael.

2006

ISBN

9780273707929

Excerpt:

Customer services -- Management

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The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

Ranadive, Vivek.

2006

ISBN

9780071450140

Excerpt:

Customer services

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Chief customer officer : getting past lip service to passionate action

Bliss, Jeanne

2006

ISBN

9780787980948

Excerpt:

Chief customer officer : getting past lip service to passionate action Bliss, Jeanne

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10 clowns don't make a circus-and 249 other critical management success strategies

Schragis, Steven

2006

ISBN

9781593375553

Excerpt:

Customer services

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Customer service delivery : research and best practice / Lawrence Fogli , editor

Fogli , Lawrence

2006

ISBN

9780787976200

Excerpt:

Customer service delivery : research and best practice / Lawrence Fogli , editor Fogli , Lawrence

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Employee management and customer service in the retail industry

Heil, Gary Thomas , Chris

2006

Perpustakaan Kuala Lumpur

ISBN

9780471723240

Excerpt:

Employee management and customer service in the retail industry Heil, Gary

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Services marketing management

Mudie, Peter Pirrie , Angela

2006

Perpustakaan Jabatan

ISBN

9780750666749

Excerpt:

Customer services -- Marketing -- Management.

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10 clowns don't make a circus-and 249 other critical management success strategies

Schragis, Steven Frishman, Rick

2006

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781593375553

Excerpt:

Customer services

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Servise is front stage : Positioning services for value advantage

Teboul, James

2006

ISBN

9780230006607

Excerpt:

Customer services -- Management

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Measuring customer service effectiveness

2005

Perpustakaan Kuala Lumpur

ISBN

9780566085383

Excerpt:

Customer services - Management

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Key account management in financial services

Cheverton, Peter

2005

ISBN

9780749441876

Excerpt:

Key account management in financial services/ Cheverton, Peter

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Key account management in financial services

Cheverton, Peter

2005

Perpustakaan Kuala Lumpur

ISBN

9780749441876

Excerpt:

Key account management in financial services/ Cheverton, Peter

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What customers want : using outcome-driven innovation to create breakthrough products and services

Ulwick, Anthony W.

2005

Perpustakaan Kuala Lumpur

ISBN

9780071408677

Excerpt:

What customers want : using outcome-driven innovation to create breakthrough products and services

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The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation

Flusss, Donna

2005

ISBN

9780814472569

Excerpt:

Customer services -- Management

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What customers want : using outcome-driven innovation to create breakthrough products and services

Ulwick, Anthony W.

2005

ISBN

9780071408677

Excerpt:

What customers want : using outcome-driven innovation to create breakthrough products and services

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The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

Flusss, Donna

2005

ISBN

9780814472569

Excerpt:

Customer services - Management

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The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

Flusss, Donna

2005

Perpustakaan Jabatan

ISBN

9780814472569

Excerpt:

Customer services - Management

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Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

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Cover image for HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations

HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations

Zitello, Tammy Williams, Deborah Weber, Paul

2004

Perpustakaan Kuala Lumpur

ISBN

9780130352095

Excerpt:

HP openview system administration handbook : network node manager, customer views, service

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Successful service operations management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

Perpustakaan Kuala Lumpur

Excerpt:

Customer services - Management - Case studies

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Beans : four principles for running a business in good times or bad : a business fable taken from real life

Yerkes, Leslie A. Yerkes Decker, Charles

2003

ISBN

9780787967642

Excerpt:

Customer services - United States

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The innvator's solution : creating and sustaining successful growth

Christensen, Clayton M. Raynor, Michael E.

2003

Perpustakaan Jabatan

ISBN

9781578518524

Excerpt:

Customer service

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The innovator's solutian: creating and sustaining successfull groety

Christensen, Clayton M.

2003

ISBN

9781578518524

Excerpt:

Customer service

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Value-based marketing for bottom-line success

De Bonis, J. Nicholas Balinski, Eric Allen, Phil

2003

ISBN

9780071396561

Excerpt:

Customer services - Management

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Managing and motivating contact center employees

Carlaw, Malcolm ... (et al.).

2003

Perpustakaan Kuala Lumpur

ISBN

9780071388887

Excerpt:

Customers services - Managment

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Successful service operations management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

Perpustakaan Kuala Lumpur

ISBN

9780324135565

Excerpt:

Customer services - Management - Case studies

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Managing and Motivating Content Center Employees

Carlow, Malcolm

2003

ISBN

9780071388887

Excerpt:

Customer services - Management

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Managing Services : Using Technology to Create Value

Davis , Mark M.

2003

Perpustakaan Kuala Lumpur

Excerpt:

Service Industries - Technological Innovations - Management

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Successful Services Operations Management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

ISBN

9780324135565

Excerpt:

Customer services - Management - Case studies

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Successful service operations management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

ISBN

9780324135565

Excerpt:

Customer services - Management - Case studies

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Successful service operations management

Metters, Richard King-Metters, Kathryn Pullman, Madeleine

2003

Excerpt:

Customer services - Management - Case studies

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The innovator's dilemma

Christensen , Clyton M.

2002

ISBN

9780060521998

Excerpt:

Customer services

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The innovator's dilemma

Christensen , Clyton M.

2002

ISBN

9780060521998

Excerpt:

Customer services

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Built for use

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Customer services - Management

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Built for use : driving profitability through the user experince

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Customer service - Management

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50 powerful ideas

Timm, Paul R.

2002

Perpustakaan Kuala Lumpur

ISBN

9781564145994

Excerpt:

Customer services - Management

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Breakaway

Fred, Charles L.

2002

ISBN

9780787961640

Excerpt:

Customer services - Management

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The complete guide to customer support

Fleisher, Joe and Read Brendan

2002

ISBN

9781578200979

Excerpt:

Customer services - Management

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Customers relationship management : creating competitive advantage through win-win ralationship strategies

Storhacla, Kaj Lehtinen, Jarmo R.

2001

ISBN

9780071206785

Excerpt:

Customers relationship management : creating competitive advantage through win-win ralationship

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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The process-centered enterprise: The Power of commitments

Pall, Gabriel R.

2000

ISBN

9781574442397

Excerpt:

Customer service

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Customer service games for training

Roberts-Phelps, Graham

2000

ISBN

9780566082054

Excerpt:

Customer service games for training Roberts-Phelps, Graham

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The experience economy

Pine II, B. Joseph Gilmore, James H

1999

ISBN

9780875848198

Excerpt:

Customer services

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Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Carlaw, Peggy. Deming, Vasudha Kathleen.

1999

Perpustakaan Kuala Lumpur

ISBN

9780070779747

Excerpt:

The big book of customer service training games : quick, fun activities for training customer

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Customer service

Peel, Malcolm

1987

Perpustakaan Kuala Lumpur

ISBN

9781850913047

Excerpt:

Customer services -- Management

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