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Perpustakaan Kuala Lumpur
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Management and Economic
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Public service performance : perspectives on measurement and management
Boyne, George A.
2010
Perpustakaan Kuala Lumpur
ISBN
9780521172936
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Total quality management in government -- Congresses
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Balanced scorecard step-by-step for government and nonprofit agencies
Niven, Paul R.
2003
ISBN
9780471423287
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Total quality management in government
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