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Listen up! : how to tune in to customers and turn down the noise

Mangia ,Karen

2021

Perpustakaan Kuala Lumpur

ISBN

9781119723851

Excerpt:

Customer relations Management

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Customer relationship marketing : theoretical and managerial perspectives

K Malhotra, Naresh Agarwal, James

2021

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781944659745

Excerpt:

Customer relations -- Management.

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Secret Manual Of The Sales Warrior

Maxine Teo

2020

Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil

ISBN

9789811454806

Excerpt:

Customer relations

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Pengurusan insani dalam sistem pengurusan pelanggan

Nor Hapiza Mohd Ariffin

2019

Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman

ISBN

9789834900922

Excerpt:

Customer relations -- Management

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Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businesses

Pulizzi, Joe

2016

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781259589652

Excerpt:

Customer relations -- Management

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The dark side of CRM : customers, relationships and management

Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon Canhoto, Ana Isabel.

2016

Perpustakaan Jabatan

ISBN

9781138803312

Excerpt:

Customer relations -- Management.

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Humanizing big data : : marketing at the meeting of data, social science and consumer insight

Strong, Colin (Business writer)

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780749472115

Excerpt:

Customer relations management

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The wallet allocation rule : winning the battle for share

Keiningham, Timothy L.

2015

Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781119037316

Excerpt:

Customer relations -- Management.

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Customer relations.

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The challenger customer : selling to the hidden influencer who can multiply your results

Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author

2015

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781101980408

Excerpt:

Customer relations.

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The innovative sale : unleash your creativity for better customer solutions and extraordinary results

Donnolo, Mark

2014

Perpustakaan Kuala Lumpur

ISBN

9780814433478

Excerpt:

Customer relations management

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Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people

Michelli, Joseph A., 1960- author

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780071801256

Excerpt:

Customer relations.

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Romancing the brand : how brands create strong, intimate relationships with customers

Halloran, Tim, 1969-

2014

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118611289

Excerpt:

Customer relations.

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Conversations that sell : collaborate with buyers and make every conversation count

Bleeke, Nancy Noel

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431801

Excerpt:

Customer relations.

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Likeable business : why today's consumers demand more and how leaders can deliver

Kerpen, Dave.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071800471

Excerpt:

Customer relations.

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A stakeholder approach to issues management

Boutilier, Robert, 1950-

Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.

2013 2012

Perpustakaan Kuala Lumpur

ISBN

9781606490976

Excerpt:

Customer relations

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

Excerpt:

The customer service solution : managing emotions, trust, and control to win your customer's

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

Excerpt:

Customer relations.

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-

2013

Perpustakaan Kuala Lumpur

ISBN

9781848729490

Excerpt:

Customer relations.

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Managing the new customer relationship : strategies to engage the social customer and build lasting value

Gordon, Ian, 1952 June 19-

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118092217

Excerpt:

Customer relations -- Management.

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The death of corporate reputation : how integrity has been destroyed on Wall Street

Macey, Jonathan R., author

2013

Perpustakaan Kuala Lumpur

ISBN

9780133039702

Excerpt:

Financial institutions -- Customer services -- United States

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CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES

Rai, Alok Kumar, author.

2013

Pustaka KL @ Keramat

ISBN

9788120346956

Excerpt:

Customer relations -- Management -- Case studies

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The social media strategist : build a successful program from the inside out

Barger, Christopher.

2012

Perpustakaan Kuala Lumpur

ISBN

9780071768252

Excerpt:

Management and Business Studies

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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Soudagar, Reza Iyer, Vinay Hildebrand, Volker

2012

Perpustakaan Kuala Lumpur

ISBN

9780071786973

Excerpt:

Customer relations management

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

Excerpt:

Customer relations.

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The 4 A's of marketing : creating value for customer, company and society

Sheth, Jagdish N. Sisodia, Rajendra

2012

Perpustakaan Kuala Lumpur

ISBN

9780415898355

Excerpt:

Customer relations -- Management

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The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

Metz, Adam

2012

Perpustakaan Kuala Lumpur

ISBN

9780071759182

Excerpt:

Customer relations -- Management.

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The hidden wealth of customers : realizing the untapped value of your most important asset

Lee, William G.

2012

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781422172315

Excerpt:

Customer relations.

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When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

Tocquigny, Rick, 1955- Butcher, Andy

2012

Perpustakaan Jabatan

ISBN

9780132905336

Excerpt:

Customer relations.

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Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours

Stanton, Anne A.

2012

Perpustakaan Kuala Lumpur

ISBN

9780672335372

Excerpt:

Customer relations -- Management -- Data processing.

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Microsoft Dynamics CRM 2011 unleashed

Wolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan

2012

Perpustakaan Kuala Lumpur

ISBN

9780672335389

Excerpt:

Customer relations - Management - Data processing

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Master data management and data governance

Berson, Alex

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071744584

Excerpt:

Customer relations -- Data processing

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The power of Foursquare : 7 innovative ways to get customers to check in wherever they are

Gallo , Carmine

2011

Perpustakaan Kuala Lumpur

ISBN

9780071773171

Excerpt:

Customer relations.

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The hidden power of your customers : four keys to growing your business through existing customers

Carroll, Becky, 1966-

2011

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781118018217

Excerpt:

Customer relations -- Management

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Infinite possibility : creating customer value on the digital frontier

Pine, B. Joseph. Korn, Kim. C.

2011

Perpustakaan Kuala Lumpur

ISBN

9781605095639

Excerpt:

Customer relations.

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How to become a rainmaker : the rules for getting and keeping customers and clients

Fox, Jeffrey J. 1945-

2011

ISBN

9780091954949

Excerpt:

Customer relations -- United States

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Social media 101 : tactics and tips to develop your business online

Brogan, Chris

2010

ISBN

9780470563410

Excerpt:

Customer relations -- Management

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Strategy from the outside in : profiting from customer value

Day, George S. Moorman, Christine

2010

ISBN

9780071742290

Excerpt:

Customers relations

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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

Rickenbacher, Colleen A. Scannell, Edward E.

2010

ISBN

9780071745093

Excerpt:

Customer relations

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Social media 101 : tactics and tips to develop your business online

Brogan, Chris

2010

ISBN

9780470563410

Excerpt:

Customer relations -- Management

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Customer experience : future trends and insights

Shaw, Colin Dibeehi, Qaalfa Walden, Steven.

2010

ISBN

9780230247819

Excerpt:

Customer relations -- Management.

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How companies win : profiting from demand-driven business models no matter what business you're in

Kash, Rick Calhoun, David

2010

Perpustakaan Kuala Lumpur

ISBN

9780062000453

Excerpt:

Customer service -- Management

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Built to love : creating products that captivate customers

Boatwright, Peter. Cagan, Jonathan, 1961-

2010

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781605096988

Excerpt:

Customer relations -- Management

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Winning with customers: a playbook for B2B

Pigues, D. Keith Alderman, Jerry D.

2010

Perpustakaan Kuala Lumpur

ISBN

9780470547991

Excerpt:

Customer relations -- Management

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Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand

Holtz, Shel Havens, John C.

2009

ISBN

9780470293706

Excerpt:

Customers relations -- management

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Salesforce.com secrets of success : best practices for growth and profitability

Taber, David., 1956-

2009

ISBN

9780137140763

Excerpt:

Customer relations -- Management

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Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry

Benioff, Marc R. 1964-

2009

Perpustakaan Kuala Lumpur

ISBN

9780470521168

Excerpt:

Customers relations -- management

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Programming microsoft dynamics CRM 4.0

2009

ISBN

9780735625945

Excerpt:

Customer relations -- Management -- Computer programs

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Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

Perpustakaan Kuala Lumpur

ISBN

9780470444580

Excerpt:

Customer relations

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Business process mapping : improving customer satisfaction

Jacka, J. Mike

2009

ISBN

9780470444580

Excerpt:

Customer relations

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Managing customers profit

Kumar, V.

2008

ISBN

9780132352215

Excerpt:

Customer relations -- Management

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Do the right thing : How dedicated employees create loyal customerd and large profits

Parker, James F. (James Francis) 1947-

2008

ISBN

9780132343343

Excerpt:

Customer relations -- United States

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Managing customers profitably

Ryals, Lynette

2008

ISBN

9780470060636

Excerpt:

Customer relations -- Management

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Salesforce.com for dummies

Wong, Tom Kao, Liz

2008

ISBN

9780470318126

Excerpt:

Customer relations -- Management

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Managing customers for profit : strategies to increase profits and build loyalty

Kumar, V.

2008

ISBN

9780132352215

Excerpt:

Customer relations -- Management

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Human Sigma : managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur

ISBN

9781595620163

Excerpt:

Customer relations

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Human Sigma : Managing the employee-customer encounter

Fleming, John H.

2007

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781595620163

Excerpt:

Customer relations

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The satisfied Customer : winners and losers in the battle for buyer preference

Fornell, Claes

2007

ISBN

9780230604063

Excerpt:

Customer relations -- Management

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The satisfied Customer : winners and losers in the battle for buyer preference

Fornell, Claes

2007

ISBN

9780230604063

Excerpt:

Customer relations -- Management

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Strategies that win sales : best practices of the world's leading organizations

Marone , Mark D. Lunsford, Seleste E.

2006 2005

ISBN

9780793188604

Excerpt:

Customer relations

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Make winning a habit

Page, Rick

2006

Perpustakaan Kuala Lumpur

ISBN

9780071465021

Excerpt:

Customer relations

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Strategies that win sales : best practices of the world's leading organizations

Marone , Mark D. Lunsford, Seleste E.

2006 2005

ISBN

9780793188604

Excerpt:

Customer relations

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Strategies that win sales : best practices of the world's leading organizations

Marone , Mark D. Lunsford, Seleste E.

2006 2005

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780793188604

Excerpt:

Customer relations

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Chief customer officer : getting past lip service to passionate action

Bliss, Jeanne

2006

ISBN

9780787980948

Excerpt:

Customer relations -- Management

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Strategies that win sales : best practices of the world's leading organizations

Marone , Mark D. Lunsford, Seleste E.

2006 2005

Perpustakaan Jabatan

ISBN

9780793188604

Excerpt:

Customer relations

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Outside innovation : how your customers will co-design your campany's future

Seybold, Patricia B.

2006

Perpustakaan Jabatan

ISBN

9780061135903

Excerpt:

Customer relations

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10 clowns don't make a circus-and 249 other critical management success strategies

Schragis, Steven

2006

ISBN

9781593375553

Excerpt:

10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven

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Customer service delivery : research and best practice / Lawrence Fogli , editor

Fogli , Lawrence

2006

ISBN

9780787976200

Excerpt:

Customer relations -- Management

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Customer relationship management : a database approach

Kumar, V. Reinartz, Werner J.

2006

Perpustakaan Kuala Lumpur

ISBN

9780471271338

Excerpt:

Customer relations -- Management

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10 clowns don't make a circus-and 249 other critical management success strategies

Schragis, Steven Frishman, Rick

2006

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781593375553

Excerpt:

10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven

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Make winning a habit

Page, Rick

2006

ISBN

9780071465021

Excerpt:

Customer relations

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Secret of Great Rainmakers

Fox, Jeffrey J.

2006

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781401301576

Excerpt:

Customer relations -- United States

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Secret of Great Rainmakers

Fox, Jeffrey J.

2006

ISBN

9781401301576

Excerpt:

Customer relations -- United States

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The outside-in corporation : how to build a customer-centric organization for breakthrough results

Bund, Barbara E.

2006

ISBN

9780071459310

Excerpt:

Customer relations -- Management

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The outside-in corporation : how to build a customer-centric organization for breakthrough results

Bund, Barbara E.

2006

ISBN

9780071459310

Excerpt:

Customer relations - Management

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The outside-in corporation : how to build a customer-centric organization for breakthrough results

Bund, Barbara E.

2006

Perpustakaan Jabatan

ISBN

9780071459310

Excerpt:

Customer relations - Management

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Return on customer : a revolutionary way to measure and strengthen your business

Peppers, Don Rogers, Martha

2005

ISBN

9780385510301

Excerpt:

Customer relation - Management

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Managing customer as investments : The strategic value of customers in the long run

Gupta, Sunil

2005

ISBN

9780131428950

Excerpt:

Managing customer as investments : The strategic value of customers in the long run / Gupta, Sunil

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Strategies that win sales : best practices of the world's leading organizations

Marone, Mark D

2005

ISBN

9780793188604

Excerpt:

Customer relations

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Golden circle secrets : b how to achieve consistent sales success through customer values and expectations

Midgley, Ben

2005

ISBN

9780471718574

Excerpt:

Customer relations

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Concumer insight : how to use data and market research to get closer to your customer

Stone, Merlin Stone , Merlin

2005

ISBN

9780749442927

Excerpt:

Customer relations -- Management

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Market busters : 40 strategies moves that drive exceptional business growth

Mcgrath, Rita Gunther

2005

Perpustakaan Kuala Lumpur

ISBN

9781591391234

Excerpt:

Customer relations -- Management -- Handbooks, manual,

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Market busters : 40 strategies moves that drive exceptional business growth

Mcgrath, Rita Gunther

2005

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781591391234

Excerpt:

Customer relations -- Management -- Handbooks, manual, etc.

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Market busters : 40 strategies moves that drive exceptional business growth

Mcgrath, Rita Gunther

2005

Perpustakaan Jabatan

ISBN

9781591391234

Excerpt:

Customer relations -- Management -- Handbooks, manual, etc.

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Creating customer delight : the how and why of crm

Seth , Rakesh Seth , Kirti

2005

ISBN

9789834198343

Excerpt:

Customer relations -- Management

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Creating customer delight : the how and why of crm

Seth , Rakesh Seth , Kirti

2005

Perpustakaan Jabatan

ISBN

9789834198343

Excerpt:

Customer relations -- Management

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Creating customer delight : the how and why of crm

Seth , Rakesh Seth, Kirti.

2005

ISBN

9789834198343

Excerpt:

Customer relations -- Management

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Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

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CRM unplugged : realeasing CRM's strategic value

Bligh, Philip Turk, Douglas Porter, Micheal E.

2004

ISBN

9780471483045

Excerpt:

Customer relations - Management - Data processing

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Managing customer relationships : a strategic framework

Peppers, Don Rogers, Martha

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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Managing customer relationships : a strategic framework

Peppers, Don

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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Complaint management : the heart of CRM

Stauss, Bernd

2004

Perpustakaan Jabatan

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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Customer management excellence

Faulkner, Mike

2003

ISBN

9780470848531

Excerpt:

Customers relations - Great Britain - Case Studies

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Managing Services : Using Technology to Create Value

Davis , Mark M.

2003

Perpustakaan Kuala Lumpur

Excerpt:

Customer relations - Management

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The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitability

2003

Perpustakaan Kuala Lumpur

ISBN

9780071409353

Excerpt:

Customers ralations - Management

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Customer relationship managment

Anderson, Kristin Kerr, Carol

2002

ISBN

9780071379540

Excerpt:

Customer relationship managment Anderson, Kristin

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Built for use

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Customer relations - Management

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Successful global account management

Wilson, Kevin Speare, Nick Reese, Sam

2002

ISBN

9780749436049

Excerpt:

Customer relations

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Performance driven crm

Brown, Stanley A. Gulycz, Moosha

2002

ISBN

9780470831618

Excerpt:

Customer relations - Management

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Built for use : driving profitability through the user experince

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Customer relations - Management

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X-Engineering the corporation : Reinventing your business in the digital age

Champy, James

2002

ISBN

9780446678971

Excerpt:

Customer relations

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Essentials of CRM

Bergeron, Bryan

2002

Perpustakaan Kuala Lumpur

ISBN

9780471206033

Excerpt:

Customer relations - Management

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CRM Redefining customer relationship management

Peel, Jeffrey

2002

ISBN

9781555582630

Excerpt:

Customer relations - Management

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Customer relationship management

Anton, Dr. Jon Petouhoff, Dr. Natalie L.

2002

ISBN

9780130990693

Excerpt:

Customer relations - Management

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Customer relationship management

Cunningham, Patricia M.

2002

Perpustakaan Kuala Lumpur

ISBN

9781841122137

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Customer relations - Management

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Customer care excellence

Cook, Sarah

2002

ISBN

9780074937921

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Customer relations

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The complete guide to customer support

Fleisher, Joe and Read Brendan

2002

ISBN

9781578200979

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Customer services - Management

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CRM at the speed of light : capturing and keeping customersin internet real time

Greenberg, Paul

2002

Perpustakaan Kuala Lumpur

ISBN

9780072224160

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Customer relations - Management

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Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions

Blomqvist, Ralfs Dahl, Johan Haeger, Tomas

2002

ISBN

9780852976821

Excerpt:

Customer Relationship Development : implementing fast-track, first base custyomer relationship

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Essentials of crm : a guide to customer relationship management

Bergeron, Bryan

2002

ISBN

9780471206033

Excerpt:

Customer relations -- Management

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The customer differential : the complete guide to implementing

Nykamp, Melinda

2001

ISBN

9780814406229

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Customer relations - Management

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Customers relationship management : creating competitive advantage through win-win ralationship strategies

Storhacla, Kaj Lehtinen, Jarmo R.

2001

ISBN

9780071206785

Excerpt:

Customers relations - Management

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CRM At The Speed of light

Greenbery, Paul

2001

ISBN

9780072127829

Excerpt:

Customer Reations management

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Harvard business review on customer relationship management

2001

ISBN

9781578516995

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Customer relations - Management

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Unleashing the ideavirus

Godin, Seth

2000

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780743220651

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Customer relations - Management

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Customer Relationship Management : A strategic imperative in the world of e-Business

Brown, Stanley A.

2000

ISBN

9780470831069

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Customer relations - Management

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Customer relationship management

2000

ISBN

9780471644095

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Customer relationship management

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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-

2000

ISBN

9780787953102

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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management

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Relevance regained: From top-down control to bottom-up empowerment

Johnson, H. Thomas

1992

ISBN

9780029165553

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Customer relations - Data processing

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The quality movement: What total quality management is really all about!

Drummond, Helga

1992

ISBN

9780749407537

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Customer relations

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