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Cover image for Service strategy: management moves for customer results
Service strategy: management moves for customer results
Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
Relevance: 
1.3030
Available:
Cover image for Customer service management training 101 : quick and easy techniques that get great results
Customer service management training 101 : quick and easy techniques that get great results
Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 
9780814417157
Excerpt: 
Customer service management training 101 : quick and easy techniques that get great results /
Relevance: 
1.1170
Available:
Cover image for Employee management and customer service in the retail industry
Employee management and customer service in the retail industry
Heil, Gary Thomas , Chris
2006
Perpustakaan Kuala Lumpur
ISBN 
9780471723240
Excerpt: 
Employee management and customer service in the retail industry Heil, Gary
Relevance: 
1.1170
Available:
Cover image for Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 
9789814660594
Excerpt: 
Automobile industry and trade -- Customer services -- Germany
Relevance: 
0.0000
Available:
Cover image for Living innovation : competing in the 21st century access economy
Living innovation : competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Leading libraries : how to create a service culture
Leading libraries : how to create a service culture
VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913123
Excerpt: 
Leading libraries : how to create a service culture / VanDuinkerken, Wyoma
Relevance: 
0.0000
Available:
Cover image for Value proposition design : how to create products and services customers want
Value proposition design : how to create products and services customers want
Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan
2014
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118968055
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
Relevance: 
0.0000
Available:
Cover image for Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814432808
Excerpt: 
Delight your customers : 7 simple ways to raise your customer service from ordinary to
Relevance: 
0.0000
Available:
Cover image for The customer rules : the 39 essential rules for delivering sensational service
The customer rules : the 39 essential rules for delivering sensational service
Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780770435608
Excerpt: 
The customer rules : the 39 essential rules for delivering sensational service / Cockerell, Lee
Relevance: 
0.0000
Available:
Cover image for The business solution to poverty : designing products and services for three billion new customers
The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
The business solution to poverty : designing products and services for three billion new customers /
Relevance: 
0.0000
Available:
Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street
The death of corporate reputation : how integrity has been destroyed on Wall Street
Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
Relevance: 
0.0000
Available:
Cover image for No thanks, I'm just looking : sales techniques for turning shoppers into buyers
No thanks, I'm just looking : sales techniques for turning shoppers into buyers
Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 
9781118153406
Excerpt: 
Customer services.
Relevance: 
0.0000
Available:
Cover image for The social media strategist : build a successful program from the inside out
The social media strategist : build a successful program from the inside out
Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768252
Excerpt: 
Customer service.
Relevance: 
0.0000
Available:
Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071786973
Excerpt: 
Customer services - Technological innovations
Relevance: 
0.0000
Available:
Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
Relevance: 
0.0000
Available:
Cover image for Key account management : tools and techniques for achieving profitable key supplier status
Key account management : tools and techniques for achieving profitable key supplier status
Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780749463519
Excerpt: 
Customer services.
Relevance: 
0.0000
Available:
Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Customer services.
Relevance: 
0.0000
Available:
Cover image for Superior customer value : strategies for winning and retaining customers
Superior customer value : strategies for winning and retaining customers
Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439861288
Excerpt: 
Customer services -- Management.
Relevance: 
0.0000
Available:
Cover image for Superior customer value : strategies for winning and retaining customers
Superior customer value : strategies for winning and retaining customers
Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439861288
Excerpt: 
Customer services -- Management.
Relevance: 
0.0000
Available:
Cover image for Lean library management : eleven strategies for reducing costs and improving customer services
Lean library management : eleven strategies for reducing costs and improving customer services
Huber, John J., 1958-
2011
Perpustakaan Kuala Lumpur
ISBN 
9781555707323
Excerpt: 
Lean library management : eleven strategies for reducing costs and improving customer services /
Relevance: 
0.0000
Available:
Cover image for The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are /
Relevance: 
0.0000
Available:
Cover image for Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service
Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service
Brooks, Jeb Brooks, William T., 1945-
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071745048
Excerpt: 
Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to
Relevance: 
0.0000
Available:
Cover image for The hidden power of your customers : four keys to growing your business through existing customers
The hidden power of your customers : four keys to growing your business through existing customers
Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118018217
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for Start your own retail business and more : specialty food shop, gift shop, clothing store, kiosk
Start your own retail business and more : specialty food shop, gift shop, clothing store, kiosk
Linsenman, Ciree Kingaard, Jan. Start your own successful retail business Entrepreneur Press.
2011
ISBN 
9781599184043
Excerpt: 
Retail trade -- Management
Relevance: 
0.0000
Available:
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
Rubin, Rhea Joyce, 1950-
2011
ISBN 
9781555707316
Excerpt: 
Customer services - United States
Relevance: 
0.0000
Available:
Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 
9780071745093
Excerpt: 
, boosting problem-solving skills and improving customer service / Rickenbacher, Colleen A.
Relevance: 
0.0000
Available:
Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
Relevance: 
0.0000
Available:
Cover image for Winning with customers: a playbook for B2B
Winning with customers: a playbook for B2B
Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470547991
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for Empowered : unleash your employees, energize your customers, transform your business
Empowered : unleash your employees, energize your customers, transform your business
Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781422155639
Excerpt: 
Customer services -- Technological innovations
Relevance: 
0.0000
Available:
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance: 
0.0000
Available:
Cover image for The quality library : a guide to staff-driven improvement, better efficiency and happier customers
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082463
Excerpt: 
Customer services -- United States
Relevance: 
0.0000
Available:
Cover image for The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 
9780838909522
Excerpt: 
Customer services -- United States
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Do the right thing : How dedicated employees create loyal customerd and large profits
Parker, James F. (James Francis) 1947-
2008
ISBN 
9780132343343
Excerpt: 
Customer services -- United States
Relevance: 
0.0000
Available:
Cover image for Building a customer service culture : the seven service elements of customer success
Building a customer service culture : the seven service elements of customer success
Matinez, Mario. 1967-
2008
ISBN 
9781593119362
Excerpt: 
Building a customer service culture : the seven service elements of customer success / Matinez
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for Salesforce.com for dummies
Salesforce.com for dummies
Wong, Tom Kao, Liz
2008
ISBN 
9780470318126
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Customer services -- Marketing
Relevance: 
0.0000
Available:
Cover image for 50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !
50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !
Timm , Paul R. Timm, Paul R. 50 ways to win new customers.
2006
Perpustakaan Jabatan
ISBN 
9789833246724
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Heppell, Michael.
2006
ISBN 
9780273707929
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Ranadive, Vivek.
2006
ISBN 
9780071450140
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Chief customer officer : getting past lip service to passionate action
Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Chief customer officer : getting past lip service to passionate action Bliss, Jeanne
Relevance: 
0.0000
Available:
Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven
2006
ISBN 
9781593375553
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Customer service delivery : research and best practice / Lawrence Fogli , editor
Customer service delivery : research and best practice / Lawrence Fogli , editor
Fogli , Lawrence
2006
ISBN 
9780787976200
Excerpt: 
Customer service delivery : research and best practice / Lawrence Fogli , editor Fogli , Lawrence
Relevance: 
0.0000
Available:
Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Customer services -- Marketing -- Management.
Relevance: 
0.0000
Available:
Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781593375553
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Servise is front stage : Positioning services for value advantage
Servise is front stage : Positioning services for value advantage
Teboul, James
2006
ISBN 
9780230006607
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for Measuring customer service effectiveness
Measuring customer service effectiveness
2005
Perpustakaan Kuala Lumpur
ISBN 
9780566085383
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Key account management in financial services
Key account management in financial services
Cheverton, Peter
2005
ISBN 
9780749441876
Excerpt: 
Key account management in financial services/ Cheverton, Peter
Relevance: 
0.0000
Available:
Cover image for Key account management in financial services
Key account management in financial services
Cheverton, Peter
2005
Perpustakaan Kuala Lumpur
ISBN 
9780749441876
Excerpt: 
Key account management in financial services/ Cheverton, Peter
Relevance: 
0.0000
Available:
Cover image for What customers want : using outcome-driven innovation to create breakthrough products and services
What customers want : using outcome-driven innovation to create breakthrough products and services
Ulwick, Anthony W.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780071408677
Excerpt: 
What customers want : using outcome-driven innovation to create breakthrough products and services
Relevance: 
0.0000
Available:
Cover image for The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
ISBN 
9780814472569
Excerpt: 
Customer services -- Management
Relevance: 
0.0000
Available:
Cover image for What customers want : using outcome-driven innovation to create breakthrough products and services
What customers want : using outcome-driven innovation to create breakthrough products and services
Ulwick, Anthony W.
2005
ISBN 
9780071408677
Excerpt: 
What customers want : using outcome-driven innovation to create breakthrough products and services
Relevance: 
0.0000
Available:
Cover image for The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
ISBN 
9780814472569
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
Perpustakaan Jabatan
ISBN 
9780814472569
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations
HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations
Zitello, Tammy Williams, Deborah Weber, Paul
2004
Perpustakaan Kuala Lumpur
ISBN 
9780130352095
Excerpt: 
HP openview system administration handbook : network node manager, customer views, service
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Beans : four principles for running a business in good times or bad : a business fable taken from real life
Beans : four principles for running a business in good times or bad : a business fable taken from real life
Yerkes, Leslie A. Yerkes Decker, Charles
2003
ISBN 
9780787967642
Excerpt: 
Customer services - United States
Relevance: 
0.0000
Available:
Cover image for The innvator's solution : creating and sustaining successful growth
The innvator's solution : creating and sustaining successful growth
Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 
9781578518524
Excerpt: 
Customer service
Relevance: 
0.0000
Available:
Cover image for The innovator's solutian: creating and sustaining successfull groety
The innovator's solutian: creating and sustaining successfull groety
Christensen, Clayton M.
2003
ISBN 
9781578518524
Excerpt: 
Customer service
Relevance: 
0.0000
Available:
Cover image for Value-based marketing for bottom-line success
Value-based marketing for bottom-line success
De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 
9780071396561
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Managing and motivating contact center employees
Managing and motivating contact center employees
Carlaw, Malcolm ... (et al.).
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071388887
Excerpt: 
Customers services - Managment
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Managing and Motivating Content Center Employees
Managing and Motivating Content Center Employees
Carlow, Malcolm
2003
ISBN 
9780071388887
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Service Industries - Technological Innovations - Management
Relevance: 
0.0000
Available:
Cover image for Successful Services Operations Management
Successful Services Operations Management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Excerpt: 
Customer services - Management - Case studies
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
Relevance: 
0.0000
Available:
Cover image for Built for use
Built for use
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer service - Management
Relevance: 
0.0000
Available:
Cover image for 50 powerful ideas
50 powerful ideas
Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781564145994
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Breakaway
Breakaway
Fred, Charles L.
2002
ISBN 
9780787961640
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for The complete guide to customer support
The complete guide to customer support
Fleisher, Joe and Read Brendan
2002
ISBN 
9781578200979
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for Customers relationship management : creating competitive advantage through win-win ralationship strategies
Customers relationship management : creating competitive advantage through win-win ralationship strategies
Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 
9780071206785
Excerpt: 
Customers relationship management : creating competitive advantage through win-win ralationship
Relevance: 
0.0000
Available:
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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The process-centered enterprise: The Power of commitments
Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Customer service
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Customer service games for training
Roberts-Phelps, Graham
2000
ISBN 
9780566082054
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Customer service games for training Roberts-Phelps, Graham
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The experience economy
Pine II, B. Joseph Gilmore, James H
1999
ISBN 
9780875848198
Excerpt: 
Customer services
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Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
Carlaw, Peggy. Deming, Vasudha Kathleen.
1999
Perpustakaan Kuala Lumpur
ISBN 
9780070779747
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The big book of customer service training games : quick, fun activities for training customer
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Customer service
Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN 
9781850913047
Excerpt: 
Customer services -- Management
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Oracle
Electronic / Digital Magazine

http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702/0
Excerpt: 
address to Oracle Magazine, P.O. Box 1263, Skokie, IL 60076-8263. MAGAZINE CUSTOMER SERVICE oracle