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000PKL

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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Hernon, Peter. Altman, Ellen

2010

Perpustakaan Kuala Lumpur

ISBN

9780838910214

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

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2005

Perpustakaan Kuala Lumpur

ISBN

9780566085383

Excerpt:

Customer services -- evaluation

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