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Cover image for Value proposition design : how to create products and services customers want
Value proposition design : how to create products and services customers want
Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan
2014
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118968055
Excerpt: 
Value proposition design : how to create products and services customers want / Osterwalder
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Cover image for Measuring customer service effectiveness
Measuring customer service effectiveness
2005
Perpustakaan Kuala Lumpur
ISBN 
9780566085383
Excerpt: 
Customer services -- quality control
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Cover image for The enemy within: Actions that self-destruct companies, customer service & jobs
The enemy within: Actions that self-destruct companies, customer service & jobs
Buchanan, Richard W.
2003
ISBN 
9789831364864
Excerpt: 
Customer Service-Quality control
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