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Cover image for Assessing service quality :    satisfying the expectations of library customers
Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913086
Excerpt: 
Dugan, Robert E., 1952-
Relevance: 
0.0159
Available:
Cover image for Managing with data :   using ACRLMetrics and PLAmetrics
Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838912430
Excerpt: 
Dugan, Robert E., 1952-
Relevance: 
0.0139
Available:
Cover image for Getting started with evaluation
Hernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.
2014
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838911952
Excerpt: 
Dugan, Robert E., 1952- author.
Relevance: 
0.0119
Available: