Search Results for Population geography

Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

Excerpt:

Libraries -- Customer services

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Leading libraries : how to create a service culture / VanDuinkerken, Wyoma

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Lean library management : eleven strategies for reducing costs and improving customer services

Huber, John J., 1958-

2011

Perpustakaan Kuala Lumpur

ISBN

9781555707323

Excerpt:

Lean library management : eleven strategies for reducing costs and improving customer services /

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Defusing the angry patron : a how-to-do-it manual for librarians

Rubin, Rhea Joyce, 1950-

2011

ISBN

9781555707316

Excerpt:

Public services (Libraries) -- United States

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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter. Altman, Ellen

2010

Perpustakaan Kuala Lumpur

ISBN

9780838910214

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Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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Creating the customer-driven library : building on the bookstore model

Woodward, Jeannette A.

2005

ISBN

9780838908884

Excerpt:

Public services (Libraries)

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

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Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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