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Cover image for Restructuring in the services industries : management reform and workplace relations in the UK service sector
Poynter, Gavin, 1949-
2000
ISBN 
9780720123418
Excerpt: 
Restructuring in the services industries : management reform and workplace relations in the UK
Relevance: 
1.1170
Available:
FAZLI IDRIS
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789674128319
Excerpt: 
Service industries -- Management
Relevance: 
0.0000
Available:
Cover image for Living innovation :  competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Service industries - Technological innovations
Relevance: 
0.0000
Available:
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
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0.0000
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Cover image for Stewardship :    choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Industrial management.
Relevance: 
0.0000
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Cover image for The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
Industrial management -- Social aspects
Relevance: 
0.0000
Available:
Cover image for Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Manufacturing industries - Management
Relevance: 
0.0000
Available:
Cover image for Service operations management :  improving service delivery
Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael
2012
Perpustakaan Jabatan
ISBN 
9780273740483
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953-
Relevance: 
0.0000
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Cover image for Service management : operations, strategy, information technology
Fitzsimmons, James A.
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071289276
Excerpt: 
Service industries - Management
Relevance: 
0.0000
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Cover image for Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Marketing IT products and services :
Keyes, Jessica, 1950-
2010
Perpustakaan Kuala Lumpur
ISBN 
9781439803196
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Lean six sigma for the office
Martin, James W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9781420068795
Excerpt: 
Service industries -- quality control
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
Relevance: 
0.0000
Available:
Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Service industries -- Marketing.
Relevance: 
0.0000
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Cover image for Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Ettlie, John E
2006
Perpustakaan Jabatan
ISBN 
9780750678957
Excerpt: 
Research, Industrial -- Management
Relevance: 
0.0000
Available:
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Service industries -- Marketing -- Management
Relevance: 
0.0000
Available:
Cover image for Servise is front stage : Positioning services for value advantage
Teboul, James
2006
ISBN 
9780230006607
Excerpt: 
Service industries -- Management.
Relevance: 
0.0000
Available:
Cover image for The innvator's solution : creating and sustaining successful growth
Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for The innovator's solutian: creating and sustaining successfull groety
Christensen, Clayton M.
2003
ISBN 
9781578518524
Excerpt: 
Industrial management
Relevance: 
0.0000
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Cover image for Managing transport operations
Gubbins, Edmund J.
2003
Perpustakaan Kuala Lumpur
ISBN 
9780749439286
Excerpt: 
Services industries - Management
Relevance: 
0.0000
Available:
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Service Industries - Technological Innovations - Management
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Service America in the new economy
Albrecht, Karl Zemke, Ron
2002
ISBN 
9780071377225
Excerpt: 
Service industries - United States - Management
Relevance: 
0.0000
Available:
Beckford, John
2002
Perpustakaan Kuala Lumpur
ISBN 
Sumbangan (pbk.)
Excerpt: 
Service industries -- Management -- Case studies
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0.0000
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Cover image for Market leadership strategies for servise companies
Terrill, Craig Middlebrooks, Arthur
2001
ISBN 
9780844224411
Excerpt: 
Service industries - Marketing - Management
Relevance: 
0.0000
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Lee, Kiyau Loo
2000
ISBN 
9789679933789
Excerpt: 
Industrial project management - Malaysia
Relevance: 
0.0000
Available:
Cover image for The process-centered enterprise: The Power of commitments
Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Industrial management
Relevance: 
0.0000
Available:
Cover image for Restructuring in the service industries : managemnet reform and workplace relations in the UK service sector
Poynter, Gavin
2000
Perpustakaan Kuala Lumpur
ISBN 
9780720123418
Excerpt: 
Restructuring in the service industries : managemnet reform and workplace relations in the UK
Relevance: 
0.0000
Available:
Cover image for Services marketing self-portraits : introspections, reflections and glimpses from the experts
2000
ISBN 
9780877572893
Excerpt: 
Service industries - Management
Relevance: 
0.0000
Available:
Cover image for Service America! : doing business in the new economy
Albrecht, Karl
1985
ISBN 
9780870946592
Excerpt: 
Service industries -- United States -- Management
Relevance: 
0.0000
Available: